Wyndham City Council prepares for major growth with ERP transition

With a fast-growing community Wyndham City Council in Victoria has found it needed to uplift its digital capabilities in the area of enterprise resource planning (ERP), and says that its implementation of TechnologyOne’s OneCouncil ERP is already eliminating inefficiencies and data silos as it prepares for half a million residents by 2040.

Phase one of Wyndham City Council’s digital transformation has provided the council with an integrated and holistic view of its ambitious $160 million capital works program to meet growing demand. The council says that within the first six weeks of implementation, it has significantly enhanced day-to-day operations at scale, automating workflows to enable the processing of over 11,600 customer requests and created over 3,300 work orders.

“We’re proud that Wyndham City has become such a sought-after place for people to call home, but rapid growth means more housing, roads, libraries, health services, schools, waste management and so on,” said Wyndham City Council CEO Stephen Wall. “Delivering phase one of our ERP program on time and on budget was no small feat, as these types of implementations are never easy. But by upgrading the core back-office system, Wyndham City Council is reinforcing its commitment to the community, ensuring everyone gets access to the services they need now and in the future.”

The transition to a single source of truth will also strengthen the council’s ability to keep up with projected demand in the coming years. Despite Wyndham City expecting to grow to 500,000 residents in the next 15 years, the state government’s rate cap – currently sitting lower than inflation at just 2.75% – doesn’t take population growth into account. As a result, the council will rely heavily on TechnologyOne’s OneCouncil to accurately track every dollar, effectively maintain assets and prioritise future-focused decisions.

“Every local government area requires constant investment in infrastructure and services, but ultimately, it’s the fast-growing communities that need their councils to be as efficient and forward-thinking as possible,” said Wall. “So it was vital we implemented modern technology that enables us to make data-driven decisions that not only maintain service levels but also enhance them into the future. Building a strong partnership with TechnologyOne enabled us to deliver our new ERP system on time and on budget.”

Phase two of Wyndam City Council’s digital transformation is set to bring even greater capacity to managing new and existing infrastructure, supporting decision making from development through to maintenance and decommission.

“Many councils are being challenged to leverage technology to derive productivity and efficiency gains, but compromising on service delivery or safety just isn’t an option,” said Ben Malpass, Executive Vice President for Local Government at TechnologyOne. “Wyndham City Council’s proactive, tech-first approach towards greater transparency and enhanced processes is already delivering significant gains and we are proud to have helped them realise these benefits. We look forward to continuing to work in collaboration with the team at Wyndham to roll out even more capabilities in the coming months.”

Image credit: iStock.com/Quincy Lee