Frankston City Council taps Promapp for BPM

Victoria’s Frankston City Council will deploy cloud-based business process management software from New Zealand’s Promapp to support its ongoing business improvement program.

The council is deploying the software as part of a project aiming to standardise processes across the organisation and give staff the ability to understand and improve processes.

Promapp will be used to support the streamlining of council operations. Staff will be able to control, manage and measure the performance of processes and perform analysis to improve this performance.

The council will use the software’s Lean Value Mapping functionality to establish a process knowledge base as well as process ownership, while its Local Government Shared Process Library will be used to share knowledge and experience with other councils.

The library includes 1000 processes developed by councils and released for sharing, covering activities ranging from building consents to wastewater management and environmental monitoring.

“As a council, our mission is to lead and govern a connected community and deliver services and infrastructure which promote the quality of life for our current and future generations. In order to support these aims, the development of a business improvement strategy underpinned with a culture of process improvement will be critical,” said Frankston City Council’s coordinator for systems and business architecture, Martha Eccles.

“We liked Promapp for its simplicity, ease of use and the fact that it is visually appealing. It will enable us to map current processes and put time and costs against an individual process.”

Photographer: Gary Sissons