Glenorchy City Council signs with Open Office

Glenorchy City Council has signed a partnership with Open Office (part of ReadyTech) to implement the latter’s flagship Community Central ERP solution, which will underpin the delivery of the council’s strategic plan and digital roadmap.

The council will replace its legacy system with ReadyTech’s end-to-end Open Office solution, as part of its Community Plan 2015–2040 which vows to “govern in the best interests of the community”. The platform also includes best-of-breed contracts and procurement solutions from Open Windows, which was acquired by ReadyTech in 2022.

With its customer-centric design, the Community Central solution will provide the Glenorchy community with 24/7 access to services such as payment processing, customer requests, rates, planning applications, licensing and permitting, and other online services.

“We went through an extensive process in selecting a new solution to ensure we found the best option for us, and the new Community Central solution was the clear choice for Council,” said Mayor of Glenorchy Bec Thomas.

“The implementation will provide both back-office support to manage council for maximum efficiency, accountability and transparency, as well as enable the superior customer service that our community expects.

“We look forward to building a long partnership with the Open Office and ReadyTech team.”

Phillip Simone, Chief Executive of Government & Justice at ReadyTech and founder of Open Office, said he was delighted to welcome Glenorchy City Council as a major new customer.

“Open Office, and now ReadyTech, has a rich history delivering end-to-end ERP software to government, and we’re excited to use that deep industry knowledge and understanding to help Glenorchy City Council thrive and grow,” Simone said.

“Community Central is the only solution on the market that is built with the customer at the centre, using leading-edge SaaS-first, mobile-first technology to enable governments to take a customer-centric approach.

“This will allow Glenorchy to provide online services that are truly digitised and personalised to its 50,000 residents, offering an unparalleled community customer experience.”

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