$2.1 million in savings through HR transformation

AusNet has implemented human experience management platform SAP SuccessFactors to streamline processes, improve the employee experience and drive $2.1 million in savings over the next five years.

AusNet has more than 1300 employees who are responsible for managing the distribution and transmission networks that provide power to over 1.5 million Victorians. Up until recently, AusNet had a legacy IT system to manage employee time record, organisational and position management information; however, a lack of controls in its legacy solution meant it was difficult to achieve effective compliance around enterprise workplace agreements. Furthermore, siloed systems created inefficient and time-consuming processes for its employees.

AusNet is working with IBM Consulting to drive the HR transformation, consolidating 38 business processes from three systems into one over a 10-month period. IBM Consulting brings expertise in SAP solutions along with deep experience in HR transformation. Through this project AusNet has simplified the employee experience by standardising business processes, reducing administrative work and consolidating processes so there are fewer touchpoints for its staff.

“We wanted to modernise the processes and systems that underpin our employee experience, removing silos, streamlining processes and making it easier for our employees to get their work done,” said Bernie Repacholi, Head of People Systems and Enablement.

“In partnership with IBM we took a human-centred design process to co-create a solution, underpinned by SAP, that would help to futureproof our business by better meeting the needs of our people. This includes reducing time spent on administrative tasks to free up staff to focus on more strategic initiatives and incorporate stronger controls and compliance to ensure accurate review of enterprise workplace agreements.

“Additionally, access to people analytics means we’re empowering our HR team to make more informed decisions for the business including labour forecasting, wage growth and wage reviews,” she said.

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