New AFP National Operations State Service Centre portal

The Australian Federal Police (AFP) has successfully implemented the ServiceNow Platform to build a new National Operations State Service Centre (NOSSC) portal, which will help increase the speed, agility and efficiency of the AFP’s ability to receive and action reports and requests from other government agencies.

The NOSSC is the AFP’s front door for reports and requests of significance from partner agencies such as the Department of Health and the Attorney-General’s department. These reports assist the AFP to prevent and disrupt crime, respond to national and international issues, and protect Australia from organised crime and terrorism.

The NOSSC portal ensures these important reports and requests are processed, responded to and resolved with optimum efficiency, using automated workflows within a highly secure environment.

The AFP is the first Australian government agency to use ServiceNow to implement a public customer service management (CSM) system integration with a secure agency environment.

The new NOSSC portal allows government agencies to submit requests for assistance, report criminal activity and engage directly with their AFP case officer.

Eric Swift, Vice President and Managing Director for Australia and New Zealand, ServiceNow, said ServiceNow is proud to work with the AFP as it uses technology in new ways to meet its goals and benefit police, employees, stakeholders and the community.

“Implementing the Now Platform has enabled the AFP to enhance their operational capabilities and support their teams in new, smarter ways of working. Automating routine tasks makes life easier for employees, but critically, also lets the force focus on their most important role: keeping communities safe,” he said.

Having developed expertise in the ServiceNow platform, the AFP is exploring ways to extend its capabilities to additional business and operational systems, teams and processes, including onboarding further partner agencies.

Image credit: iStock.com/SCM Jeans