NFP rationalises tech foundation

AnglicareSA has selected the Boomi platform to help deliver improved personalised services to its 62,500 constituents.

The NFP has provided a diverse range of programs to South Australians for more than 150 years. Delivering housing, National Disability Insurance Scheme (NDIS) services, Aboriginal services, aged care, foster care, emergency assistance and financial counselling has required management of dozens of systems and applications with disconnected data across cloud and on-premises environments.

After evaluating several options, AnglicareSA selected the Boomi platform to integrate its technology investments and ensure information is available to its 1800 employees and volunteers when they need it.

“Delivering diverse services requires us to have diverse systems — systems that weren’t designed to communicate with one another. This left us with data inconsistencies and made it difficult to understand the constituents who rely on us,” said Brett Rowe, Manager for Application Support at AnglicareSA.

“Boomi serves as the stable foundation we need to ensure reliable system integration so we can continue to improve our services, and tailor them around the unique needs of South Australians.”

AnglicareSA uses Boomi’s integration platform as a service (iPaaS) to connect business-critical applications, including TechnologyOne enterprise resource planning (ERP), Salesforce Lumary, Rapid Global workforce management software, ELMO’s human resources (HR) software, and Microsoft ActiveDirectory and SQL databases. Having upskilled through Boomi’s training program, AnglicareSA’s application team developed and now manages integrations internally, which has generated significant cost savings.

AnglicareSA selected Boomi to replace Microsoft Azure integration services, and in the process eliminated complex point-to-point integrations, which were proving difficult to maintain and support.

“The low-code architecture of the Boomi Platform has made integration at least 30% faster and will allow us to quickly and easily scale our integration capabilities as more cloud applications enter the business,” Rowe said.

“Some projects that previously took more than a month are now completed in one week.

“Additionally, the maturity of the Boomi Platform gives us richer capabilities, and handling integrations internally means funds that would previously have been spent on support can be reinjected into our community services. Since we introduced Boomi in early 2023, we are more agile, responding to requests from the business and employees rapidly, sparing the team from manual data entry and resolving complex integration issues.”

Image credit: iStock.com/SilviaJansen