NSW Govt enlists MessageXchange for e-invoicing service

The NSW Department of Customer Service (NSW DCS) has appointed MessageXchange to implement a sustainable e-invoicing solution that streamlines the payment experience for suppliers. E-invoicing provides faster payments and automates the procure-to-pay process, providing many benefits for DCS and suppliers.

NSW DCS encompasses more than 30 different agencies, entities and business units, with excellent customer service a key goal across the organisation. DCS provides digital leadership and innovation in government services that align with the NSW Digital Government Strategy.

MessageXchange implemented e-invoicing through its Peppol-certified Access Point for NSW DCS, by creating a dedicated gateway on the MessageXchange cloud service that connects to the SAP enterprise resource planning (ERP) system at NSW DCS. In this gateway, the workflows and business rules have been applied to NSW DCS’s needs, to enable invoice data to be received correctly. MessageXchange flags any errors with NSW DCS staff and its suppliers. It has also established connections to accounting software used by small and medium-sized enterprises (SMEs), so suppliers can send e-invoices.

The NSW Digital Government Strategy offers digital services that benefit customers and suppliers. E-invoicing is a streamlined system that enables DCS to pay suppliers within the government-stipulated five-day turnaround period. It is also more affordable for DCS and suppliers, as processing an invoice costs less than $10.

MessageXchange was chosen as it met assessment criteria based on functionality and price and offered support and expertise. It was also able to meet DCS strategic expectations to provide end-to-end automation to the procure-to-pay (P2P) cycle, to scale up throughout all areas of government.

“With an e-invoicing solution from MessageXchange, DCS can pay invoices faster and help its suppliers maintain cashflow. The MessageXchange Access Point processes these e-invoices securely and accurately, reassuring DCS that its data and supplier information is secure,” said John Delaney, Managing Director of MessageXchange.

Delaney said e-invoicing can make processing and sending invoices faster, more accurate and less expensive for organisations of all sizes, including government departments and private businesses. The initial pilot was carried out in October 2019; phase one of the project started in January 2020 and went live in March, with phase two currently underway.

Image credit: ©stock.adobe.com/au/Andrey Popov