Noosa implementing hosted unified communications for 2014 separation

Systems integrator Nexon is taking launch customer Noosa Shire Council’s decision to adopt its new Nexon Absolute hosted unified-communications (UC) solution as an indication of strong latent government demand for modularised, pay-as-you-go UC offerings.

Nexon Absolute is a cloud-based implementation of the Microsoft Lync 2013 UC platform, with the hosted platform delivered as a service and charged on a per-seat-per-month basis. It combines voicemail, video, audio, Web conferencing, instant messaging and desktop sharing capabilities and can, in line with its cloud-based architecture, scale up and down as companies require.

Noosa will be separated from the amalgamated Sunshine Coast Regional Council next year after residents voted to re-establish their previously-separate council as a standalone entity. The Nexon solution will form a core business system in the restructured organisation when it begins standalone operations. Noosa’s decision to adopt the Nexon Absolute offering came after time spent evaluating the solution and working with Nexon to address what Nexon unified communications business lead David Russell said were four key pillars of success for UC implementations.

These included ensuring technology has the right level of integration into an existing IT environment, and is easy to support and manage; integration of the solution across different IT layers; the rollout of the UC solution to address each specific business requirement with real, measurable ROI; and the need to address all of the varying employee profiles across a business.

“With Nexon Absolute we have developed a UC service that successfully addresses each one of these challenges,” Russell said in a statement.

Frost & Sullivan figures suggest the Australian UC market will grow at 13.9% annually through 2019.

Implementation is currently underway at Noosa Shire Council