NZDF veteran claims management system goes live

The New Zealand Defence Force (NZDF) has launched a new workers compensation and rehabilitation claims management system from FINEOS Corporation.

The FINEOS Claims system will be used to support the Veterans Support Service to provide the support and care mandated under the New Zealand Veterans Support Act.

According to FINEOS, the system will manage claims for 15,000 veterans, processing NZ$140 million ($131.8 million) in entitlement payments per year divided into around 100,000 invoices and reimbursements.

“Our clients are respected veteran service men and women who have experienced injury or illness in service or in theatres of war. It is paramount that we provide quality care and achieve the best possible outcomes for them,” Derek Locke, NZDF chief of staff for joint defence services, said.

“The FINEOS solution helps us do this by delivering comprehensive benefit administration and by supporting our rehab planning and management process. The FINEOS product is comprehensive and configurable and, combined with the FINEOS agile implementation process, delivers fast and efficiently.”

FINEOS is a Dublin-based insurance software provider with customers in nine countries, including Australia, New Zealand and the US.

Image courtesy of New Zealand Defence Force under CC