Queensland chooses CGI for debt recovery

CGI has been awarded a contract with the Queensland Government’s State Penalties Enforcement Registry (SPER) to implement and service a debt recovery solution.

The company said its Collections360 system will enable faster collections while balancing fairness with effectiveness.

The solution will provide SPER with a single integrated system that will enable an increase in collections and a reduction in the age of debts, using analytics to drive automation and enhance productivity.

The contract is valued at AU$58.8 million, covering five years of service with an optional two years’ extension.

The service is expected to begin following completion of the implementation project in the second half of 2017.

CGI claims to be the fifth-largest independent information technology and business process services firm in the world.

“CGI’s responsive solution will provide global best practices in debt recovery, customer profiling, payments and channel management,” said Colin Holgate, president of CGI in Asia Pacific.

“The tailored solution will include advanced data analytics, behavioural economics and system reporting, and will be a powerful tool, allowing SPER to more effectively manage Queensland’s penalty debt levels,” said Holgate.

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