Redland City Council overhauls ECM for data-driven service

Cleveland is the seat of Redlands City Council. CC BY-SA 3.0 lorek85

Redland's investment is part of an effort to improve information efficiency by consolidating information, facilitating collaboration and laying the foundation for unstructured data management. The system will be integrated with the council's existing business applications to provide a consistent service delivery platform for Redland's 136,000 residents.

"We realised that we needed to consolidate our unstructured data into one central repository linked to our existing line of business systems," said Redland CIO David Macniven in a statement.

"This would also enable us to improve our management, and hence service delivery to rate payers. By implementing Objective ECM, we will unite our data and collaborate more efficiently, both internally and within the community."

The objective implementation ties in with the council's ongoing program of change, in which it is realigning itself around a customer-service focus that is expected to improve transparency and auditability of documents. Information-level access controls ensure documents are only accessible by authorised employees.

"Objective has over 25 years of experience in delivering information management solutions that meet the requirements of Australian public sector organisations," said Objective CEO Tony Walls, "and we are committed to supporting local government. We are pleased that Redland City Council has selected Objective as a strategic partner and that they share our vision for the importance and value of information management.” – David Braue