Service NSW app used by four million citizens

The NSW Government’s Service NSW app has been downloaded more than four million times, approximately 75% of NSW’s adult population. The app has been used by patrons across the state for more than 117 million COVID-safe check-ins. Premier Gladys Berejiklian said the technology has been a game changer for businesses during the pandemic, while keeping the community safe.

Premier Berejiklian said the technology has been used to enhance the user experience and prioritise public safety, with figures indicating that citizens have embraced the technology.

“I want to thank the people of NSW for downloading the Service NSW app more than four million times, accounting for around half the state’s population, which continues to keep our community safe from COVID-19. The app has not only provided an easy solution for businesses and customers for checking in, it importantly assists NSW Health and the contact tracing team in the event of an outbreak,” said Premier Berejiklian.

Minister for Customer Service Victor Dominello said more than 80,000 businesses are using the check-in feature, with 94% giving it the thumbs up. Minister Dominello added that the app has been updated to enable customers to save the details of their dependents, with a reminder notification to help users check-out to be introduced soon.

“We want the customer to be at the centre of everything we do, which is why we are constantly bolstering the app in response to feedback. You can also use the app to download a Digital Driver Licence, renew registrations and find out the latest COVID advice,” said Minister Dominello.

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