Articles
Equitable upskilling — closing the digital divide
Many Australian citizens need to level-up their digital competencies in order to secure sought-after roles in the booming tech industry. [ + ]
Low-code: bridging the public sector tech skills gap
The need to constantly innovate and transform puts increased pressure on IT departments at a time when developer resources are scarce. Is low-code the answer? [ + ]
Strengthening cybersecurity maturity
The push to digital services presents a wider attack surface for cybersecurity incidents and a lack of visibility across the IT environment. [ + ]
ASA says neurodiversity hires key to skills shortage
Data solutions not-for-profit is scaling for growth and says young autistic and neurodiverse adults are the answer to digital skills shortages. [ + ]
Closing the gap on digital inequality
Recent times have shown that engaging with digital government can be out of reach for those that most need the access. [ + ]
Why it's time to pivot information governance
The best approach to strengthening information governance is through the combination of data mining and text mining. [ + ]
Uniting to make Australia a hard target for scammers
A three-pronged approach is required to reduce the impact of scams on Australian consumers, according to ACCC Chair Gina Cass-Gottlieb. [ + ]
Simplify, streamline and standardise: people management
Projected public sector workforce growth suggests the time is ripe to consider a more comprehensive people and workforce management approach. [ + ]
The unlikely equaliser: how IT enables better work-life balance in the public sector
In government agencies, where tech is essential for service delivery, IT teams can enable a better work-life balance for both remote and hybrid employees. [ + ]
The importance of cyber awareness in government
One of the growing risks to organisations and government agencies is a workforce that is unable to identify potential cybersecurity threats. [ + ]
Why do governments struggle so much with IT?
Given how much easier technology has become to adopt and deploy over the past few years, why is the public sector still so far behind? [ + ]
Telephony and contact centre upgrade for Kalgoorlie–Boulder
Operating and managing ICT infrastructure and solutions across a remote part of Australia is a challenge for any local government organisation. [ + ]
How government can turn big data into big value
To keep pace with changing organisational needs and working environments, government departments are increasingly prioritising digital transformation. [ + ]
Threading the CRM needle in public sector contact centres
Being a customer service agent can be a thankless task at the best of times, and that's never been truer than it is in 2022. [ + ]
E-invoicing deadline looms
Australian federal government agencies only have a few weeks left to fully adopt e-invoicing ahead of the ATO-mandated 1 July deadline. [ + ]
