Articles
No pain, no gain: driving recovery through trial and error
Accepting errors and regarding them as an opportunity will enable resilience in our hyper-competitive and increasingly digitalised futures. [ + ]
Orchestrating empathetic customer experiences to build trust
It's time to revolutionise customer service delivery, leveraging empathy to rebuild trust in government. But what does this look like in practice? [ + ]
City of Hobart sets sights on a safer CBD
Tasked with overseeing the safe and efficient operation of a major metropolitan centre, City of Hobart needed a city-wide network of smart safety cameras. [ + ]
Enabling enterprise mobility in government
The public sector must streamline internal processes, reduce admin costs and accelerate responsiveness, all while managing a more mobile workforce. [ + ]
Responsible AI
By focusing on the ethical design and delivery of products and services, organisations can become more agile and adaptive. [ + ]
The role of telematics and data in local government
Local governments are now far more aware of the value of new technology — and that's created a flood of opportunities. [ + ]
Leveraging software technologies to drive a digital, AI-enabled future
Citizens expect streamlined experiences when dealing with government agencies, especially as people become increasingly comfortable with digital technologies. [ + ]
An insights-driven comeback for coral
AIMS makes sense of datasets in hours — rather than months — thanks to AI, machine learning and advanced data analytics. [ + ]
The challenges of smart city data management
Technology investments are improving government services but they are also creating a headache for data storage, analysis, and integration. [ + ]
Equitable upskilling — closing the digital divide
Many Australian citizens need to level-up their digital competencies in order to secure sought-after roles in the booming tech industry. [ + ]
Low-code: bridging the public sector tech skills gap
The need to constantly innovate and transform puts increased pressure on IT departments at a time when developer resources are scarce. Is low-code the answer? [ + ]
Strengthening cybersecurity maturity
The push to digital services presents a wider attack surface for cybersecurity incidents and a lack of visibility across the IT environment. [ + ]
ASA says neurodiversity hires key to skills shortage
Data solutions not-for-profit is scaling for growth and says young autistic and neurodiverse adults are the answer to digital skills shortages. [ + ]
Closing the gap on digital inequality
Recent times have shown that engaging with digital government can be out of reach for those that most need the access. [ + ]
Why it's time to pivot information governance
The best approach to strengthening information governance is through the combination of data mining and text mining. [ + ]
