Articles
Modern government needs content services aligned for better customer experience
Health and economic crises have exacerbated digital transformation challenges in the public sector, with many agencies finding the need to evolve. [ + ]
Inside the Census: capturing the nation's data
The Australian Bureau of Statistics, PwC Australia and Amazon Web Services came together to deliver a successful 2021 Census Digital Service. [ + ]
Melbourne Water brings hybrid cloud strategy ONTAP
Melbourne Water has selected NetApp's ONTAP solution to underpin the utility's new hybrid cloud-focused strategy. [ + ]
Digital transformation: why culture matters
When trying to understand what goes wrong in DX projects, look beyond the technology. Cultural acceptance is the key element of digital transformation. [ + ]
The pandemic taught us how to approach the next set of risks
Navigating risks requires digital transformation, especially in the data era. [ + ]
How AI is transforming customer experience
Leveraging AI solutions provides immediate access for human CX agents to more specific and useful information about caller behaviours and interactions. [ + ]
Reducing financial security and compliance risks
Digitising is one thing, but organisations need to implement strong cybersecurity to reduce the risk of a data breach or other compromise. [ + ]
Rethinking data: driving innovation in the public sector
How can we spark innovation in the public sector and drive better policymaking through data? Technology is only part of the solution. [ + ]
Data sharing — is the reward worth the risk?
The new National Data Sharing Agreement aims to streamline policy development and service delivery. Can government learn from business when it comes to privacy? [ + ]
Security challenges of operational tech
A functional OT security strategy requires significant investment of both time and resources to ensure CI and other assets remain secure from attack. [ + ]
Cloud-first approach for government
Recent accelerated multi-cloud migration and digital transformation will have lasting impacts. [ + ]
The LG digital 'quickening'
Citizens increasingly need and expect local services and information to be delivered online with a seamless user experience. [ + ]
eConstruction plans to restore consumer confidence
Supported by almost $23 million from the Digital Restart Fund, the eConstruction Program aims to digitally transform the building lifecycle. [ + ]
E-signature rollout... what could go wrong?
The pandemic changed e-signatures forever, now it's time to adapt. [ + ]
Aussie IoT company wins Korean utilities contracts
Australian IoT vendor X2M Connect has won two significant overseas utilities tenders. [ + ]
