Calling app streamlines Teams phone system deployment

Enterprise communications carrier MNF Enterprise (part of Symbio) has launched Symbio Enterprise Calling, a Microsoft Teams calling app designed to streamline Teams phone system deployment and management in both the public and private sectors. The company says it is the first of its kind.

The point-and-click, cloud-based interface supports large and complex organisations with the capability to manage phone numbers, voice routing and dial plans individually or in bulk. It allows users to integrate phone systems within Microsoft teams as they transition to hybrid work environments.

Built on a secure voice network, Symbio Enterprise Calling allows automated provisioning and seamless self-management of Symbio’s Microsoft Teams Calling Solution, providing carrier-grade phone calling capabilities natively within Microsoft Teams. This enables users to easily make and receive external phone calls from Microsoft Teams on desktop, mobile, tablet, web browser or certified handsets. The innovation maximises the value of Microsoft Teams to organisations as well as eliminating the need for specialist on-premises hardware, reducing customers’ upfront costs and removing complex technical barriers in deployment.

“We’ve provided traditional Microsoft Teams Calling to our enterprise and government customers and our partners for a few years. Now, thanks to our new solution, any business using Microsoft Teams can quickly and easily migrate their phone services into Teams and start making calls,” said the CEO of Symbio’s UCaaS business division, Iain Falshaw.

“Our new, fully automated self-management application, Symbio Enterprise Calling, has been purpose-built to simplify set-up and empower customers to manage their calling and phone numbers in Teams.

“This is a timely innovation that comes as enterprise and government organisations look for tools that can enable hybrid and remote work — voice calling is a key piece in this puzzle,” Falshaw said.

Symbio Enterprise Calling can be seamlessly installed via automation within 15 minutes and without the need for any new infrastructure, removing hours of complex professional installation and the associated high deployment costs. By unifying communications in the cloud, the solution removes the need for users to switch between multiple systems, empowering both government and enterprise customers to streamline operations and maximise efficiencies.

It is now available to customers in Australia and New Zealand, with plans to launch in Singapore later this year.

Image credit: ©stock.adobe.com/au/fizkes