Civica helps LMCC in smart city quest

Lake Macquarie City Council (LMCC) and Civica have partnered up to streamline business processes and improve customer experience.

Civica will provide Authority 7 local government software and systems for the council to implement.

LMCC has been continually striving to better serve its stakeholders by transforming Lake Macquarie into a smart city. Authority 7 enterprise solution will power LMCC with web-enabled services, mobile compatibility, improved data quality and integrity, data security, integration with third-party applications and enhanced service delivery across a number of council functions.

A modern user interface and a one-stop portal will address the needs of LMCC staff and customers. It will ensure increased automation and focus on self-serve processes. This will not only change the way the council interacts with the community but will also allow the staff to focus on important work.

“Increased connectivity, heightened usage of mobile devices and popularity of social networks mean that councils have to work beyond the physical walls and traditional working hours. Hence, our systems need to be robust and agile to help us exceed customer expectations,” said Brooke Humphries, chief information officer at Lake Macquarie City Council.

“Mobility and automation are keys to successful digital transformation. We hope to enhance these capabilities to further our digital and customer service aspirations by collaborating with Civica. Civica will not only deploy an up-to-date solution, but will also train our staff and offer ongoing support to ensure increased service levels and customer engagement.”

Richard Fiddis, managing director for Civica International, believes that digital transformation is no longer an option.

“It is a must-have for Australian councils as they focus on driving innovation in their business processes while enhancing community engagement,” he said.

“This makes it imperative for them to have agile and flexible systems that reduce IT complexity while improving service delivery.”

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