NZ to bring top 20 public service transactions online

The New Zealand Government has launched a new action plan designed to ensure that 80% of the top 20 most common public interactions with government are being completed digitally by 2021.

The Result Action Plan will build on the work of the Better Public Services Result 10, an initiative to bring the top 10 most common public service transactions online by the end of the year.

The latest initiative will also bring the digital services uptake goal up from 70% to 80%.

Under the Result initiative, services from the Accident Compensation Corporation, the Department of Internal Affairs, Inland Revenue, the Ministries of Education, Health, Justice and Social Development, New Zealand Police, Statistics New Zealand and the NZ Transport Agency will be digitised.

The services being brought online are based around common life events. These include filing for unemployment, getting a job, renting a property, moving to the country for an extended stay, becoming a senior, transitioning to tertiary education, managing a bereavement and reporting being a victim or a witness to crime.

The initiative has also been expanded to cover the development of common service capabilities — such as payments, electronic signatures, translation software and bookings — that are capable of being re-used across government, and exploring options for automating the provision of certain benefit payments.

“By providing services that are easy to use, are designed around people’s needs and available to them when they need them, Result 10 is transforming how people interact with government and is contributing to the wider Better Public Services vision of a joined up state sector system that puts people at the centre of service delivery,” New Zealand Minister for Internal Affairs Peter Dunne commented.

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