ServiceNow supports NSW vaccine rollout

ServiceNow Australia has announced that nearly 1.7 million COVID-19 vaccine appointment bookings have been made through the ServiceNow Vaccination Administration Management (VAM) tool provided to NSW Health.

The company was selected to support New South Wales’s vaccine rollout in May, and delivered a solution designed to manage the entire vaccination process, from booking to tracking doses, recording clinical information and interfacing with the Australian Immunisation Register.

The solution is being used across more than 400 sites run by NSW Health, including Liverpool, Royal North Shore and St Vincent’s Hospitals, and several mass vaccination centres across the state. Hundreds of thousands of vaccines are now being administered monthly using the platform.

NSW Health CIO Dr Zoran Bolevich said the solution was selected due to its ability to reduce the complexities involved with a mass vaccination drive.

“At NSW Health we had one simple goal: vaccinate as many people, as fast as possible. Achieving this rollout has been an immense effort, against a backdrop of significant complexity — including changing priorities such as different age groups, occupations and geographical areas,” he said.

“The ServiceNow VAM has simplified and automated workflows between administrators, clinicians and patients, so that NSW Health centres can vaccinate more people, faster and safer.”

Bolevich said VAM also provides the ability to add new functionality and features at speed, for example a function which organised complex queue management at the mass vaccination centres.

“VAM enabled us to manage the vaccination process end-to-end, so our amazing clinical and administrative teams can focus on providing a seamless and efficient service to people across the state,” he said.

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