Wodonga TAFE modernises contact centres
07 February, 2022 by Dylan Bushell-EmblingVictoria's Wodonga TAFE selected NICE and partner Generation-e to help modernise and digitalise the institution's contact centre capabilities.
Interview: Shane Bartholomew, Hume City Council
04 February, 2022In our Leaders in Technology series, we ask the experts what 2022 holds. Today we talk digital transformation with Hume City Council's Shane Bartholomew.
Solving multilingual customer service challenges
03 February, 2022iCT Group has partnered with Jeeves.Plus to address the challenges faced by organisations dealing with multicultural customers.
Water Corporation awards $59m services contract to Empired
02 February, 2022WA's Water Corporation has awarded a $59m, seven-year contract for delivery of digital workplace and infrastructure managed services to Empired.
Department of Education Tasmania comply with TAHO regulations by automatically capturing HR requests from ServiceNow into Content Manager
01 February, 2022Using FYB Service2CM enabled the Department of Education Tasmania to move from an email based workflow to a ticketing system (ServiceNow), while complying with TAHO regulations.
Energy Queensland selects substation automation system
31 January, 2022CGI has won a five-year contract with Energy Queensland (EQL) to supply its operational technology hardware, software and specialised services.
New index highlights govt service delivery issues
27 January, 2022A new global report, including detailed ANZ data, provides insight into the identity maturity of public sector agencies.
Using DevOps to address CX challenges
25 January, 2022 by Alok Kulkarni, CEO and co-founder, CyaraDevOps for CX refocuses the unique aspects of CX software to improve customer-serving technology products and services.
Interview: Terry Goodman, Intech Solutions
19 January, 2022In our annual Leaders in Technology series, we ask the experts what 2022 holds. Today we talk end-to-end solutions with Intech Solutions' Terry Goodman.
Government support essential for business digital readiness
14 January, 2022 by Chris Osborn, Australian Federal Director and WA & SA Regional Director, Dell Technologies, ANZPublic sector digital investment will play a role in reigniting business innovation, incubating promising organisations and supporting economies with strategic investments.
DCS South Australia opts for Fujitsu
12 January, 2022Fujitsu Australia has signed a multiyear agreement to deliver the iSAFE Integrated Offender Management System to the DCS in South Australia.
Interview: Karl Wood, Tricentis
12 January, 2022In our annual Leaders in Technology series, we ask the experts what 2022 holds. Today we talk automated software testing with Tricentis's Karl Wood.
Interview: Matt Browne
29 December, 2021In our annual Leaders in Technology series, we ask the experts what the year ahead holds. Today we talk safety management with Donesafe's Matt Browne.
LGs collaborate to boost digital transformation
22 December, 2021Collaboration between three South Australian local government offices has built a foundation for resource and knowledge sharing.
Interview: Chris Peck, SAP Australia
20 December, 2021In our annual Leaders in Technology series, we ask the experts what the year ahead holds. Today we talk digital technologies with SAP's Chris Peck.
