IP Australia's 'Alex' resolves 80% of questions
09 August, 2016 by Jonathan NallyIP Australia's AI-powered virtual assistant 'Alex' resolves 80% of web queries, simplifying interactions and improving customer service through the agency's website.
DHS picks SAP for welfare payments overhaul
09 August, 2016 by Dylan Bushell-EmblingThe Department of Human Services has chosen SAP as the preferred core software vendor for the Welfare Payment Infrastructure Transformation project and is now tendering for system integrators.
Govt to review NDIS payment portal hiccups
09 August, 2016 by Dylan Bushell-EmblingThe federal government will conduct a review into the NDIS's new MyPlace payment portal after data migration difficulties led to delays in payments to disability service providers.
How the IoT will change your world
08 August, 2016 by Fadi Geha, CEO, AcrestaGovernment departments and agencies can take advantage of IoT technologies to automate and expedite routine activities, vastly improving efficiency, safety and productivity.
SA Health wins iAward for HIB platform
03 August, 2016 by Dylan Bushell-EmblingPublic health body SA Health has picked up a South Australian iAward for its Health Information Broker state-wide hospital patient record project.
Increasing numbers for My Health Record
03 August, 2016Minister for Health Sussan Ley says the number of people with a My Health Record has now surpassed four million, which comprises 17% of all Australians.
Border Protection's digital transformation is in full swing
27 July, 2016 by David BraueA measured and collaborative approach has put the Department of Immigration and Border Protection's digital transformation effort on the right track to long-term success.
Transport for NSW adopts expense8 cloud software
25 July, 2016 by Dylan Bushell-EmblingTransport for NSW has expanded its long-standing relationship with Sydney software developer 8common Limited to cover adoption of the company's cloud-based expense management software.
NSW's platform-based IAM reinvention
20 July, 2016 by David BraueAn identity and access management framework is helping NSW Government agencies find a commonality of purpose that has already proved to have significant transformational effects.
Adelaide to host Smart Communities Summit 2017
18 July, 2016 by Dylan Bushell-EmblingAdelaide has been selected to take the reins from the Gold Coast to host the second annual Australian Smart Communities Summit next year.
WA expands Emergency Telehealth service to Broome
11 July, 2016 by Dylan Bushell-EmblingBroome Health Campus has become the 75th site to be granted access to WA's Emergency Telehealth service, which aims to help clinicians provide a 'virtual emergency room' for patients in remote areas.
Putting GovDC migration to the test
11 July, 2016 by David BraueLike other state agencies, the NSW Board of Studies, Teaching and Educational Standards is migrating to the platform as a service (PaaS) environments within the state's redundant Tier III-certified GovDC data centres.
More responsive government via a single view
08 July, 2016 by David Hope, Vice President & Managing Director, APAC, Pitney BowesSharing data across departments will help governments boost efficiency while also improving public satisfaction and confidence.
Plain sailing for process management
06 July, 2016Port Stephens Council now has 1300 business processes mapped, leading to cost savings, better efficiency, more staff collaboration and improved accountability.
Australia should embrace e-voting: AIIA
05 July, 2016 by Dylan Bushell-EmblingWith an electronic voting system, the outcome of the federal election would have been known within minutes of the polls closing, the AIIA has noted.
