Reinventing Government Customer Service Conference 2015
25 May, 2014 by GovTechReview StaffThe Reinventing Government Customer Service Conference 2015 will provide practical solutions for transforming government customer service processes and performance.
e-Learning: Get yourself on the train
27 March, 2014 by GovTechReview StaffOnline learning is getting more engaging and capable than ever – but are government bodies ready to make the most of e-learning?
Australians lead world in e-government use: survey
04 March, 2014 by GovTechReview StaffA Boston Consulting Group survey has found Australians use online e-government services more than peers in other countries, but are less happy with them.
Government innovation, collaboration make Australia SAP's second most-important market
04 February, 2014 by GovTechReview StaffA history of collaboration has made Australian government agencies a hotbed of innovation that has become a key global market for application vendor SAP.
UK government standardising on open file formats
04 February, 2014 by GovTechReview StaffThe UK government has requested feedback on a proposal to standardise on OpenDocument Format and PDF/A file formats for exchange and publishing of documents
Re-evaluating government procurement
08 January, 2014 by GovTechReview StaffGovernment needs are changing, and technology itself is changing – so why aren't procurement practices changing too? Ovum's Kevin Noonan weighs the options.
Mixing paper with digital at Whanganui
12 November, 2013 by GovTechReview StaffA structured information management environment has helped improve document management at New Zealand's Whanganui District Council.
Reinventing government customer service, the social way
06 November, 2013 by GovTechReview StaffGovernments are steadily coming to grips with both the opportunities and challenges posed by social media in improving outreach to citizens and stakeholders
Paper rules, digital world
19 October, 2013 by GovTechReview StaffThe proliferation of digital content has forced government records keepers to adapt their information management strategies.
Online knowledge sharing to help councils enhance performance
15 October, 2013 by GovTechReview StaffTen-fold speed boost validates SRO Victoria’s Oracle refresh
23 July, 2013 by GovTechReview StaffAn overhaul of core Oracle server and middleware systems is speeding transaction, batch-processing and backup processing for State Revenue Office Victoria.
Gold Coast joins IBM Smarter Cities Challenge fraternity
23 July, 2013 by GovTechReview StaffWith five years until the 2018 Commonwealth Games, Gold Coast City Council is Australia's third city to join IBM's Smarter Cities Challenge program.
Hosted ECM solution targets small government agencies
15 July, 2013 by GovTechReview StaffA hosted enterprise content management (ECM) solution from Objective Corporation is hosted in Australia and includes a full suite of document tools.
Selling social by the seashore
26 April, 2013 by GovTechReview StaffSouth Australia's City of Marion has been pushed, slowly, towards a social media culture thanks largely to the efforts of deputy mayor David Speirs.
Six steps to good social media
25 April, 2013 by GovTechReview StaffSocial-media expert Mariah Gillespie offers local governments six steps to successfully entering the world of social media.
