Wodonga TAFE modernises contact centres
07 February, 2022 by Dylan Bushell-EmblingVictoria's Wodonga TAFE selected NICE and partner Generation-e to help modernise and digitalise the institution's contact centre capabilities.
Interview: Shane Bartholomew, Hume City Council
04 February, 2022 | Supplied by: Oracle Corporation AustraliaIn our Leaders in Technology series, we ask the experts what 2022 holds. Today we talk digital transformation with Hume City Council's Shane Bartholomew.
Solving multilingual customer service challenges
03 February, 2022iCT Group has partnered with Jeeves.Plus to address the challenges faced by organisations dealing with multicultural customers.
Water Corporation awards $59m services contract to Empired
02 February, 2022WA's Water Corporation has awarded a $59m, seven-year contract for delivery of digital workplace and infrastructure managed services to Empired.
Energy Queensland selects substation automation system
31 January, 2022CGI has won a five-year contract with Energy Queensland (EQL) to supply its operational technology hardware, software and specialised services.
New index highlights govt service delivery issues
27 January, 2022 | Supplied by: AuthOA new global report, including detailed ANZ data, provides insight into the identity maturity of public sector agencies.
Using DevOps to address CX challenges
25 January, 2022 by Alok Kulkarni, CEO and co-founder, Cyara | Supplied by: CyaraDevOps for CX refocuses the unique aspects of CX software to improve customer-serving technology products and services.
Interview: Terry Goodman, Intech Solutions
19 January, 2022 | Supplied by: Intech Solutions Pty LtdIn our annual Leaders in Technology series, we ask the experts what 2022 holds. Today we talk end-to-end solutions with Intech Solutions' Terry Goodman.
Government support essential for business digital readiness
14 January, 2022 by Chris Osborn, Australian Federal Director and WA & SA Regional Director, Dell Technologies, ANZ | Supplied by: Dell TechnologiesPublic sector digital investment will play a role in reigniting business innovation, incubating promising organisations and supporting economies with strategic investments.
Interview: Karl Wood, Tricentis
12 January, 2022 | Supplied by: Tricentis APAC Pty LtdIn our annual Leaders in Technology series, we ask the experts what 2022 holds. Today we talk automated software testing with Tricentis's Karl Wood.
DCS South Australia opts for Fujitsu
12 January, 2022Fujitsu Australia has signed a multiyear agreement to deliver the iSAFE Integrated Offender Management System to the DCS in South Australia.
Interview: Matt Browne
29 December, 2021 | Supplied by: HSI DonesafeIn our annual Leaders in Technology series, we ask the experts what the year ahead holds. Today we talk safety management with Donesafe's Matt Browne.
LGs collaborate to boost digital transformation
22 December, 2021 | Supplied by: Freshworks AustraliaCollaboration between three South Australian local government offices has built a foundation for resource and knowledge sharing.
Digital identity the keystone for digitising government services
20 December, 2021 by Michael Magrath, VP of Global Regulations and Standards | Supplied by: OneSpanOne of the keystones in the digitisation of government services and the development of the global digital economy is digital identity.
Interview: Chris Peck, SAP Australia
20 December, 2021 | Supplied by: SAP Australia Pty LtdIn our annual Leaders in Technology series, we ask the experts what the year ahead holds. Today we talk digital technologies with SAP's Chris Peck.
