How AI is transforming customer experience
24 November, 2021 | Supplied by: Nice Systems Australia LtdLeveraging AI solutions provides immediate access for human CX agents to more specific and useful information about caller behaviours and interactions.
Uni of Sydney, UTS to lead Connectivity Innovation Network
24 November, 2021 by Dylan Bushell-EmblingThe University of Technology Sydney and the University of Sydney will jointly lead the establishment of NSW's new Connectivity Innovation Network.
Home Affairs taps ForgeRock for DPD cards
19 November, 2021 by Dylan Bushell-EmblingThe Department of Home Affairs will use ForgeRock's Identity Platform to enable its new Digital Passenger Declaration international travel cards.
Lawcadia and FYB deliver Content Manager integration
15 November, 2021 | Supplied by: FYB Pty LtdLegal technology company Lawcadia and technology partner FYB have announced the release of a deep integration with Micro Focus Content Manager.
RedEye launches Bushfire Management Platform
15 November, 2021 by Dylan Bushell-EmblingQueensland's RedEye has launched an innovative new platform that combines data from multiple sources to predict bushfire damage up to decades in advance.
Study: Govt digital experience falls behind other sectors
11 November, 2021Australian citizens rate their digital experience with government services lower than other industry sectors, according to a new study.
QLD, Eftpos complete connectID trials
11 November, 2021 by Dylan Bushell-EmblingThe QLD Department of Transport, Eftpos and Meeco have completed a trial involving using digital identity technology to expedite skills verification processes.
Reducing financial security and compliance risks
09 November, 2021Digitising is one thing, but organisations need to implement strong cybersecurity to reduce the risk of a data breach or other compromise.
Rethinking data: driving innovation in the public sector
08 November, 2021 by Paul Leahy, ANZ Country Manager, QlikHow can we spark innovation in the public sector and drive better policymaking through data? Technology is only part of the solution.
Data sharing — is the reward worth the risk?
08 November, 2021 by Patricio De Matteis, Digital Leader Cognizant | Supplied by: Cognizant AustraliaThe new National Data Sharing Agreement aims to streamline policy development and service delivery. Can government learn from business when it comes to privacy?
NSW leading the digitalisation charge
05 November, 2021 by Dylan Bushell-EmblingNSW Chief Data Scientist Dr Ian Oppermann said the state's commitment to digital transformation left it well placed to navigate the COVID-19 pandemic.
Security challenges of operational tech
05 November, 2021 by Andrew Sheedy, director OT solutions, Fortinet | Supplied by: Fortinet Australia Pty LtdA functional OT security strategy requires significant investment of both time and resources to ensure CI and other assets remain secure from attack.
Red Hat joins WorkPath Australia program
04 November, 2021 by Dylan Bushell-EmblingRed Hat has joined Vertical Scope Group's WorkPath Australia program to help former Australian Defence Force personnel pursue careers in the ICT sector.
City of Sydney unveils new digital street furniture
03 November, 2021The City of Sydney has begun installation of digital bus shelters as part of a street furniture rollout that will incorporate information pylons.
The LG digital 'quickening'
29 October, 2021 by Jordan Gesundheit, Director of Platform Enablement, OpenCities | Supplied by: Open CitiesCitizens increasingly need and expect local services and information to be delivered online with a seamless user experience.
