Okta invests in public sector capability
25 August, 2023Okta has announced the appointment of James Enoch as Head of Public Sector and Higher Education for ANZ.
Australian homeowners feel unheard by councils
25 August, 2023 by Dylan Bushell-EmblingAlthough more than half of Australian homeowners consider themselves engaged with local councils, only around 35% feel heard, research suggests.
How to use AI to reach operational maturity
24 August, 2023 by Kelly Brough, Data and AI lead, Accenture ANZ | Supplied by: AccentureAs AI evolves, government agencies and the public sector need to develop an AI strategy or risk falling behind and not delivering to citizen expectations.
Improving service delivery in the public sector
22 August, 2023 by Garry Valenzisi, Vice President, APAC Global Industries and General Manager ANZ, Iron Mountain | Supplied by: Iron MountainDespite ongoing digitalisation, a great deal of business still gets done on paper in both the public and private sectors in Australia.
ReturnToWorkSA deploys ERP solution
21 August, 2023South Australian statutory corporation ReturnToWorkSA has deployed TechnologyOne's software-as-a-service (SaaS) ERP solution.
Partnership launches Open Source Institute
16 August, 2023A collaboration between the private and public sectors has led to the successful launch of the $2.3 million Open Source Institute.
Why we urgently need a gen AI regulatory framework
08 August, 2023 by Peter Philipp, General Manager, ANZ, Neo4j | Supplied by: Neo4jFrom writing code to composing essays and answering questions to assisting with tasks, generative artificial intelligence (GenAI) is transforming the way people work, study and find information.
Castlepoint expands govt client base
07 August, 2023 by Dylan Bushell-EmblingCastlepoint Systems says two-thirds of Australian federal government portfolios are now using its AI records management automation platform.
Fixing the NDIS
07 August, 2023 by Mark Woodland, co-founder & ceo, Kismet | Supplied by: KismetKismet's Mark Woodland was behind a govt saving of $3bn in childcare fraud. He shares his thoughts on the NDIS and how to address its systemic issues.
Local digital engagement platform expands
26 July, 2023Australian digital community engagement provider Social Pinpoint has acquired North American public engagement software company MetroQuest.
AI not to blame for Robodebt failures
24 July, 2023 by Dylan Bushell-EmblingThe Director of the University of Adelaide's Centre for Augmented Reasoning has insisted that AI is being unfairly blamed for the Robodebt scandal.
Future-proofing the Australian public service
24 July, 2023 by Paul Leahy, Regional Sales Director, Public Sector, Workday Australia and New Zealand | Supplied by: WorkdayFor any organisation today, having a digitally skilled labour force is more critical than ever, and the public service is no exception.
Trust in digital services grows despite privacy concerns
20 July, 2023Confidence in digital citizen services is growing, with the vast majority of Australians having used at least one online government service.
AI-powered phone assistance deflects 43% inbound calls
19 July, 2023The UK's Derby City Council has supplemented its main switchboard with phone-based AI assistance to deal with inbound resident calls.
How government can achieve carbon neutral business travel
17 July, 2023 by Jonathan Beeby, Managing Director, SAP Concur Australia and New Zealand | Supplied by: SAP Concur Technologies ( Australia) Pty LtdArtificially intelligent travel management solutions are coming to the fore in balancing safety and sustainability needs in business travel.
