e-Learning: Get yourself on the train

Online learning is getting more engaging and capable than ever – but are government bodies ready to make the most of e-learning?

Australians lead world in e-government use: survey

A Boston Consulting Group survey has found Australians use online e-government services more than peers in other countries, but are less happy with them.

Government innovation, collaboration make Australia SAP's second most-important market

A history of collaboration has made Australian government agencies a hotbed of innovation that has become a key global market for application vendor SAP.

UK government standardising on open file formats

The UK government has requested feedback on a proposal to standardise on OpenDocument Format and PDF/A file formats for exchange and publishing of documents

Re-evaluating government procurement

Government needs are changing, and technology itself is changing – so why aren't procurement practices changing too? Ovum's Kevin Noonan weighs the options.

Mixing paper with digital at Whanganui

A structured information management environment has helped improve document management at New Zealand's Whanganui District Council.

Reinventing government customer service, the social way

Governments are steadily coming to grips with both the opportunities and challenges posed by social media in improving outreach to citizens and stakeholders

Paper rules, digital world

The proliferation of digital content has forced government records keepers to adapt their information management strategies.

Online knowledge sharing to help councils enhance performance

Ten-fold speed boost validates SRO Victoria’s Oracle refresh

An overhaul of core Oracle server and middleware systems is speeding transaction, batch-processing and backup processing for State Revenue Office Victoria.

Gold Coast joins IBM Smarter Cities Challenge fraternity

With five years until the 2018 Commonwealth Games, Gold Coast City Council is Australia's third city to join IBM's Smarter Cities Challenge program.

Hosted ECM solution targets small government agencies

A hosted enterprise content management (ECM) solution from Objective Corporation is hosted in Australia and includes a full suite of document tools.

Selling social by the seashore

South Australia's City of Marion has been pushed, slowly, towards a social media culture thanks largely to the efforts of deputy mayor David Speirs.

Six steps to good social media

Social-media expert Mariah Gillespie offers local governments six steps to successfully entering the world of social media.

Kingston goes all-in on social media

While many councils try to fight perceived exposure to social media, Melbourne's City of Kingston council saw better results by embracing it completely.