Articles
Reinventing government customer service, the social way
Governments are steadily coming to grips with both the opportunities and challenges posed by social media in improving outreach to citizens and stakeholders
[ + ]NT government taps mainframe upgrade for core systems
Longtime mainframe user the Northern Territory government has committed to a contemporary IBM mainframe as the basis for its core database systems.
[ + ]Chief digital officers join CIOs in 20% of government agencies next year: Gartner
New chief digital officers will commonly join CIOs in the executive ranks at government agencies by 2014, Gartner research has forecasted.
[ + ]Noosa implementing hosted unified communications for 2014 separation
Queensland's Noosa Shire Council is implementing the Nexon Absolute hosted unified communications (UC) solution in the leadup to its 2014 separation.
[ + ]NSW Health preps cloud platform for e-business overhaul
NSW Health service-delivery arm HealthShare has invested heavily in Oracle middleware and cloud capabilities to support a major e-business refurb.
[ + ]Emergency services: On the move
Emergency services organisations are moving to embrace mobile information technologies that empower staff with critical and contextual information.
[ + ]Canberra facility builds Lockheed Martin's cyber security skills
Government contractor Lockheed Martin will build up its cybersecurity skills capability through a new cyber security centre opened this month in the ACT.
[ + ]Redland City Council overhauls ECM for data-driven service
Queensland's Redland City Council to implement Objective enterprise content management (ECM) system to consolidate data silos, tap into unstructured data.
[ + ]NEC training builds IT career path for young, indigenous NT residents
A NEC Australia training program will target talented indigenous students as part of its mission to train 50 NT apprentices as IT-industry staff by 2018.
[ + ]Paper rules, digital world
The proliferation of digital content has forced government records keepers to adapt their information management strategies.
[ + ]Bringing the cloud to local government
Strong local-government response to cloud enabling initiatives has shown just how big the council appetite for cloud has already become.
[ + ]Gosford leads VMware group-buying effort for 43 NSW councils
NSW's Gosford City Council has steered a group of 43 NSW councils to a landmark VMware and VDI group-buying deal that's expected to save $3 million.
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