Better data and insights for NSW DCJ
09 September, 2019The NSW Department of Communities and Justice has partnered with Taysols to upgrade its corporate data warehouse and improve outcomes for its clients.
Queensland to get first Chief Customer and Digital Officer
09 September, 2019Queensland is set to get its first public sector Chief Customer and Digital Officer to help lead the government's customer-focused digital transformation.
Service NSW makes top 10 in Best Places to Work list
04 September, 2019Service NSW has made it into Australia's top 10 best places to work, in what's said to be a first for the country's public service agencies.
NT ICAC seeks tenders for new case management system
04 September, 2019The NT ICAC's Office is calling for tenders for a case management system to help speed up investigations and intelligence analysis.
myGov use hits record highs as Australians access tax cuts
03 September, 2019Australians are using myGov in record numbers, according to the Australian Government, with people logging in 39 million times in July to access tax relief.
A new CX approach for the voice-activated world
03 September, 2019 by Margaret HarristIn a world of voice-activated, 'pageless' services, your 20-year-old apps can't keep up. Building the tech is not enough; you need to think about how it is delivered.
Humanise your CX strategy with visual engagement
01 September, 2019 by Ashwin Venkatesh, Principal Product Manager, Oracle CXDirect communication with customers through visual channels humanises the customer experience to grow customer satisfaction, brand popularity and revenue.
NSW Data Champions Network holds second meeting
30 August, 2019 by Dylan Bushell-EmblingThe meeting covered issues such as the need to adopt national or international data standards to break down information silos.
NASCIO calls for renewed focus on CRM
30 August, 2019 by Dylan Bushell-EmblingUS state CIOs should concentrate more closely on improving engagement with state agencies, according to a report from the National Association of State CIOs.
Australia and Vietnam unite to fuel digital transformation
29 August, 2019A digital transformation collaboration between Australia and Vietnam is set to expand under an MoU signed by the countries' governments.
DTA signs renewed MoU with AIIA
28 August, 2019 by Dylan Bushell-EmblingThe DTA and AIIA have signed a renewed agreement covering collaboration on digitally transforming government service delivery.
Tender open for new ACT Digital Health Record
28 August, 2019The ACT Government is calling for tenders for a Digital Health Record — a platform intended to complement MHR by storing more detailed patient information.
Councils embrace technology transformation
22 August, 2019 by Dylan Bushell-EmblingMany local councils across Australia are planning for (or have commenced) a technology transformation program but are facing a series of roadblocks, according to KPMG.
UK plans email sorting system for public service
21 August, 2019 by Dylan Bushell-EmblingThe UK Cabinet Office plans to develop a prototype email sorting system to ensure important emails to public servants don't get lost in the deluge.
Turning the technology big wheels
21 August, 2019 by Greg Hallam, CEO, LGAQSeeking out and applying innovation to make life better for councils is in the LGAQ's DNA, says the Association's Greg Hallam.
