Articles
Building a customer service approach
Governments of all flavours are seeking to improve the ways in which they interact with the public, with the aims of streamlining processes, lowering costs and avoiding duplication of effort. [ + ]
Treasury upgrades networks with SDN
Treasury has implemented Avaya's software-defined network architecture to help its staff fulfil key roles including producing the Federal Budget. [ + ]
Analytics-hungry agencies finding skills shortfall
A trend towards growing internal skills in analytics is proving tricky as the market struggles to feed the hunger of eager big data adopters and demand rapidly outstrips supply. [ + ]
US Department of Justice allegedly hacked
An unnamed hacker has reportedly stolen databases including the names and contact details of US FBI and Department of Homeland Security employees, and has already leaked one of the lists. [ + ]
Govt said to consider privatising Medicare payments
The federal government is reportedly evaluating a deal to outsource the processing of over $50bn in Medicare, PBS and aged-care payments to a private company. [ + ]
Federal Treasury's virtual vision
The Federal Treasury has moved almost 1000 desktops to a virtual environment, boosting efficiency and mobility. We speak with CTO Ricardo Alberto. [ + ]
Sunshine airport undergoing tech upgrade
The government has announced a $1m project to upgrade the technology at Sunshine Coast Airport to better accommodate international flights. [ + ]
The changing face of enterprise storage in government
A new breed of enterprise-class, cloud-based storage platforms is offering new hope for storage-weary administrators. [ + ]
NSW Dept of Industry fends off cyberattack
The NSW Department of Industry detected and warded against a cyberattack targeting mining and other sensitive data in December. [ + ]
Aussie farmers to get world-leading seasonal forecasts
Australian farmers will have access to more frequent and accurate seasonal forecasts by 2018–19 under a $3m Bureau of Meteorology upgrade project. [ + ]
NSW Data Analytics Centre's plan of action
As the NSW Government's Data Analytics Centre begins its work, we spoke with its head, Dr Ian Oppermann, to find out what's in store for 2016. [ + ]
Sydney Water names new CIO
Sydney Water has appointed George Hunt as its CIO, while a departure has left Victoria's emergency services telecom authority conducting its second search for a new CIO in less than a year. [ + ]
Implications from the safe harbour demise
Local cloud-security investments could pay off as the Atlantic safe harbour breakdown pushes governments to look inward. [ + ]
DTO poaches PM&C's CIO Radi Kovacevic
The DTO has hired former PM&C CIO Radi Kovacevic, while the Department of Human Services has appointed a former NAB exec to oversee a welfare payment system refresh. [ + ]
The evolution of government analytics
The ready availability of both data and analytics is key to the digital transformation culture that is sweeping the Australian public service. [ + ]
