Threading the CRM needle in public sector contact centres
10 June, 2022 by Sabrina Atienza, director of product management, PegasystemsBeing a customer service agent can be a thankless task at the best of times, and that's never been truer than it is in 2022.
E-invoicing deadline looms
08 June, 2022Australian federal government agencies only have a few weeks left to fully adopt e-invoicing ahead of the ATO-mandated 1 July deadline.
Castlepoint named in global CyberTech100 list
08 June, 2022AI compliance software specialist Castlepoint Systems has been named in the CyberTech100 as one of the world's most innovative cyber technology companies.
Big data: improving the citizen experience
06 June, 2022 by James Horne, CEO, Balance InternetUtilising big data and data analytics to better understand the citizen journey will improve citizen experience and deliver better agency impact.
Service.NSW to hold digital inclusion workshops
03 June, 2022 by Dylan Bushell-EmblingThe NSW Department of Customer Service will hold two online community workshops next week to help understand and overcome barriers to digital inclusion.
Digital-first, flexible and responsive: the future of e-government
02 June, 2022 by Sebastian Krueger, VP APAC, PaesslerModern e-government is more complex than streamlining procedures; it involves ambitious goals, numerous stakeholders and a minefield of compliance issues.
DISER implements ServiceNow Protected Platform
02 June, 2022 by Dylan Bushell-EmblingThe federal Department of Industry, Science, Energy and Resources has adopted the ServiceNow Protected Platform across its ESM operations.
NZ Parliamentary Service digitising through SaaS
02 June, 2022 by Dylan Bushell-EmblingNew Zealand's Parliamentary Service is using the move to an SaaS-based environment provided by TechnologyOne to digitalise its operations.
Qld Govt launches review into Public Records Act
01 June, 2022 by Dylan Bushell-EmblingRetired Queensland Supreme Court Justice John Byrne will lead a review into modernising and augmenting the state's Public Records Act.
Federal election polling day could be done better, technically
01 June, 2022 by Nathan McGregor, Senior Vice President Asia Pacific, CradlepointThe sophistication of wireless connectivity today means that digitising the voting process in most areas of the country is a very real possibility.
Data Transformation & Migration — A business imperative to transform challenges into opportunities
01 June, 2022Data transformation and data migration allow organisations to adapt to the changing landscape of the digital world and deliver better services to their customers.
NSW customers to have their say on digital identity
31 May, 2022The NSW Government is inviting customer comment to help shape the future of digital identity and government in NSW.
Promoting IBC and Public Safety
30 May, 2022In Australia, there is no building code, regulation or legislation that mandates In-Building Coverage (IBC) to support operational communications.
How to find and keep digital talent in the public sector
23 May, 2022 by Gabriela VogelAttracting tech talent is an increasingly difficult task, particularly in the public sector, where less flexibility makes it harder for agencies to compete.
Shopify extends incentive program for Vic SMEs
20 May, 2022 by Dylan Bushell-EmblingShopify is extending its partnership with the Victorian Government for a third round with the launch of the latest Small Business Digital Adaption Program.
