Articles
Top 10 tech trends for 2020
Gartner has identified security, service provision, empowered workforces and seven other solutions and technologies on which CIOs should focus in 2020. [ + ]
SCCANZ calls for better smart cities efforts
The Smart Cities Council Australia and New Zealand has called on the federal government to show a renewed commitment to the smart cities movement. [ + ]
Residents expect self-service council interactions
Nearly eight in 10 Australians polled by Civica and UTS expect their main interactions with local council to be through self-service tech within five years. [ + ]
Data centre-as-a-service to drive NSW government digitisation
NSW government departments can now access Secure Agility's data centre-as-a-service to help drive their digital transformation. [ + ]
CX can help local governments respond to disasters
Technology can make the design and construction of buildings easier and more predictable, enabling a focus on solutions to respond, prevent and reduce disasters. [ + ]
Victorian hospitals infected by ransomware
A number of hospitals and health services in parts of Victoria have fallen victim to a ransomware attack, and are facing disruption as a result. [ + ]
Mentor the tech professionals of the future
You can help develop the ICT professionals of the future via the Australian Mathematics Trust's digIT student mentorship program. [ + ]
UK hunting for Chief Digital Information Officer
The UK government has embarked on a search for an applicant to fill the new role of Government Chief Digital Information Officer. [ + ]
Overcoming security hurdles and unearthing savings
An upgraded and standardised PDF solution has been rolled out across six Queensland Government departments. [ + ]
A collaborative approach to innovation
Learning from the past while embracing the future is a key part of the journey forward, says the WA Department of Transport's Craig Wooldridge. [ + ]
Better data and insights for NSW DCJ
The NSW Department of Communities and Justice has partnered with Taysols to upgrade its corporate data warehouse and improve outcomes for its clients. [ + ]
Building the foundations for a productive and sustainable government
The application of intelligent design and technology-based solutions will help lead Australia into a productive, secure and more sustainable future. [ + ]
A new CX approach for the voice-activated world
In a world of voice-activated, 'pageless' services, your 20-year-old apps can't keep up. Building the tech is not enough; you need to think about how it is delivered. [ + ]
Humanise your CX strategy with visual engagement
Direct communication with customers through visual channels humanises the customer experience to grow customer satisfaction, brand popularity and revenue. [ + ]
DTA signs renewed MoU with AIIA
The DTA and AIIA have signed a renewed agreement covering collaboration on digitally transforming government service delivery. [ + ]
